Faq's

• What care should I take with my products?
  Isadora Paris products are designed to the highest quality standards. Still, it is recommended that you take some precautions:
  Wash at a maximum of 40 ºC
  Do not bleach
  Dry at low temperature
  Iron at a maximum of 110 ºC
  Do not dry clean
• Can I exchange or return products?
  Yes, you can. See Shipping and Returns page.
• What is the delivery time?
  Delivery times depend on the location where you placed your order.
  Shipping is done 24h to 48h after payment and the delivery time is 3 to 8 days.
• How can I pay for my purchase?
  Isadora Paris has several secure payment methods: bank transfer, ATM reference, Paypal.
• Can I cancel an order?
  Yes, you can cancel an order placed online, in whole or in part. You can do 15 minutes after order confirmation in your personal area.
• Is it possible to know if a product is available in the online store?
  All items available for purchase in our online store are displayed on our website. You can consult any product by searching for its reference.
  If you have any questions on this topic you can contact us through the means provided.
• I forgot my password. What can I do?
  If you forgot your password, you can change and create a new one by clicking on “I forgot my password”. You will then receive an email with new instructions at the email address with which you authenticated.